Pitching Notes – Changing pitching as we know it

April 20th, 2012 | by: jcole
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Meet Pitching Notes – a new online platform that lets PR pros rate and share personal experiences working with journalists, and in turn view others’ experiences. Think RateMyProfessors.com, but for journalists – or as a recent article in PR Daily puts it, the Yelp of the PR industry.

After a fellow staffer passed along the news, I knew I had to check it out for myself.

How it works: Once you set-up your free profile, you can instantly add your own experiences with journalists and access others’ experiences via the “Reporters” tab. When adding a new contact, you’re able to rate a reporter out of five stars in four categories: responsiveness, professionalism, amicability and overall rating. From there, you can see other PR pros’ similar ratings of a wide variety of journalists, and even search by most recent, highest rated or most popular reporters.

The good: Pitching Notes connects PR pros across all disciplines, giving you access to a wealth of knowledge and experience. How many times have you tapped a colleague for their contacts at a specific publication, or added someone to an agency-wide “Do Not Contact List?” Now with Pitching Notes, you can do the same with PR pros worldwide.

For example, let’s say one of a client’s target media outlets is Family Circle magazine. Instead of digging through Cision or FamilyCircle.com to find the best contacts to pitch based on your pitching angle, you can use Pitching Notes to see which contacts other PR pros have had luck with and which contacts you should stay away from. Thus, giving you a good starting point based on others’ experiences.

The bad: In general, the platform is extremely new and still working out a few obvious kinks. In addition to technical difficulties (like a random “ERROR” message here and there), the search functionality isn’t that great. However, I anticipate this only getting better with time as more contacts are uploaded into the system and the creators adapt the platform with increased functionality.

Overall, the concept is great and this is definitely a platform to keep an eye on. I look forward to Pitching Notes continuing to evolve as it really picks up steam.

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5 Must-have apps for the PR pro

April 5th, 2012 | by: jcole
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After recently entering the world of smartphone apps via my new Android device, I was overwhelmed at the sheer amount of apps out there. Between password keepers, movie review platforms and the ever-popular Words with Friends games, I had no idea where to begin.

Especially as a PR pro, I found myself asking: what are the top go-to apps I should have on my phone? After a little digging and trials of my own, I’ve compiled the top five must-have apps for every PR pro:

1. TweetDeck – Link your Twitter, Facebook, Buzz and Foursquare pages all in one place. The best part? You can add multiple Twitter accounts! So, for example, if you’re responsible for updating your agency’s Twitter handle, you can have everything in one place.

2. Bump – Available for iPhone and Android, this app lets you to swap contact info, calendar, pictures, social profiles, apps and more by literally “bumping” your phone with another person’s. The information automatically transfers and is stored in your phone.

3. CardMunch – Although not yet in Android, this free app via LinkedIn lets you snap a photo of a business card and then automatically adds to your list of contacts.

4. Foodspotting – You’re on a business trip in an unfamiliar city and your client wants pasta for dinner – but not just any pasta, something unique like pumpkin ravioli. Lucky for you, Foodspotting gives you images of nearby restaurants’ dishes and rates them based on what other users have liked. Before you know it, you’ll be on your way to restaurant recommendation you feel confident they’ll love.

5. USA Today – It’s easy, it’s free and it will keeps us updated on the latest news and world happenings outside of our PR caves.

In the meantime, I’ll be enjoying my new Android Instagram app.

Happy app’ing!

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5 Tips for increased Facebook engagement

March 1st, 2012 | by: jcole
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With more than 30 billion pieces of content shared on Facebook each month, positioning brands to stick out from the crowd has never been more important. But between wall posts, question polls, notes, photos, videos, likes and comments, knowing which functions to use when and how can be tricky.

For this year’s JSH&A Staff Development Day, our team took a deep dive into the latest Facebook engagement stats. Here are our top five tips to help increase engagement on your brand’s Facebook page:

1. Keep it short and sweet. Studies show the longer a Facebook post, the less engaging fans find it. Stick to copy that is 80 characters or less to keep your content at the top of fans’ newsfeeds.

2. Invite users to engage. Fans follow instructions well – if you give simple direction, chances are they’ll follow. Try using “action keywords” like post, like, take, comment, tell us or submit to entice users to engage with your content.

3. Place questions at the end of your posts. Rather than asking a question in the beginning or middle of a post, place it at the end to ensure nothing distracts the user from responding. Plus, posts that end with a question have a 15 percent higher engagement rate.

4. When in doubt, use images. When compared to posts using video, a link and text only, Facebook posts containing an image elicit significantly more fan feedback. Coupling image posts with text that aligns with the “short and sweet” mentality can prove very successful for engagement.

5. Think twice about URL shorteners. Although many of us are fans of bit.ly, engagement rates are three times higher for posts that use a full-length URL. Using the full URL can also encourage users to revisit a link and increase SEO benefits for the site.

For more information and tips, view our full Staff Day presentation below.

Photo Credit: 5 to 9 Branding

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Why social media is a PR job

January 20th, 2012 | by: jcole
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Today, more and more consumers are turning to social media to communicate with brands. Long gone are the days when dissatisfied customers write hand-written letters of complaint – now, all they have to do is click ‘like’ on Facebook and comment on the brand’s wall to share their story.

And with 88 percent of consumers alleging they’re less likely to buy from brands that ignore complaints on social media, it’s never been more important to have the right team managing these platforms. Facebook, Twitter and even new platforms like Pinterest are essentially just new methods of communication. As such, it’s only natural that those that manage social media for brands be good communicators.

That’s where PR comes in. We liked PR Daily’s recent take on why PR should handle social media, but here’s ours:

1. We know your brand messaging.  We’ve written your press releases, key messages and we know your communication objectives. We’re already on your team – making us experts on what you would like expressed to your public. What’s more, chances are we’re already well-versed in tough Q&A, making us ready to respond to consumers effectively and quickly.

2. We know your consumer. We know your target – their interests, their media preferences, probably even their average family makeup and nationality. We’re equipped with the vital information to reach your consumer and already have practice using it.

3. We’re writers. I can’t tell you how many times I’ve seen spelling or punctuation errors on brand pages, whether in posts to the full community or individual responses to consumers. PR professionals are highly detail-oriented writers at the core. We know the right place to put a comma, the correct form of words like affect and effect and consider proofreading to be the golden rule in our work.

4. An integrated campaign is an effective campaign. A deep understanding of a brand’s PR and social media efforts is essential for any PR campaign – and that only comes from integrated marketing approach. Leveraging what PR is doing in social media and vice versa allows for effective communication that creates a more engaged consumer.

5. Listening to consumers helps us plan for the future. By knowing what consumers are saying about your brand and what communication engages them best, we’re better equipped to plan successful PR campaigns in the future.

What do you think? Tweet us at @JSHAPR or leave a comment on our Facebook wall.

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