LIF™ Check-Up

January 24th, 2012 | by: Jonni Hegenderfer
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Have you talked with your consumers lately? Do you know what’s happening in their lives?  What are the shifts in their priorities and their habits?

In today’s 24/7 environment, life changes quickly.  The holiday retail trends hint at some of the consumer evolution taking place as Cyber Monday online shopping increased 33% over 2010.  “Mommy Bloggers,” a phenomenon two years ago, are now part of the “Citizen Journalist” category.  YouTube has the power to create stars and to put criminals behind bars.  Talk about privacy issues – it’s not the police camera on the light post but the man-on-the-street with a cell phone that is documenting life’s movements.

We also know that there’s an ongoing migration in media habits as consumers evolve from the “Grounded” media consumer watching the evening news on TV, to the “Wired” technophiles who depend on Yahoo! and Twitter for their news.  And everyone’s on Facebook, even Grandma.

The impact of technology and our wired universe is obvious.  But we also need to look at the change in consumer lifestyles. Boomers are turning 65 – they have money, bucket lists and arthritis.  College grads have a shiny degree but can’t find a job.  Families who struggle to pay the bills are bringing their kids to the food pantry – to help others less fortunate.

Beyond the changing demographics of today’s consumer, we need to understand the changing needs, aspirations, apprehensions and habits that are driving decisions – especially as the changes relate to our brands.  Most important is the need for a brand to engage, to talk with the consumer and not at the consumer.

Give me a call.  I’d love to talk with you about your consumer’s LIF* changes.

*LIF™ is JSH&A’s trademarked approach to understanding consumer Life Influence Factors.  We bring LIF™ to PR. 

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Billions Upon Billions

December 22nd, 2011 | by: Jonni Hegenderfer
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Dr. Carl Sagan, the great American astronomer, author and television host of Cosmos: A Personal Voyage, often referenced the galaxy and its “billions upon billions of stars.”  While JSH&A is a miniscule dot in the galaxy, we too have billions upon billions of 2011 media impressions to report in our agency’s universe.

Thanks to the great assignments from our clients, our astronomically talented staffers generated more than 34,500 media placements resulting in more than 4.5 billion impressions…and we’re still counting.   With a wide range of traditional and online media – everything from O Magazine, to Reuters, The Today Show, Good Morning America, the NY Times, LA Times, the WSJ Speakeasy Blog and CocktailEnthusiast.com, Squawk Box, Better Homes & Garden DIY, Popular Science, Woman’s Day, Family Circle, Real Simple, Good Housekeeping, SHAPE and SELF magazines, Pro Football Magazine, People.com, etc., our 2011 PR campaigns connected our clients’ brands with both broad and target-specific audiences.

Then, of course, there were the Blogger s – Mommies, Foodies, Tool Guys, and others.  We met them on their websites, on the phone and in person at events like BlogHer and Food Buzz.   There’s no doubt we will look back at 2011 as the coming of age of this powerful community of “citizen journalists.”

While 2011 sadly said goodbye to both Oprah and Regis, it welcomed new personalities on the YouTube channel  and opened up a new broadcast venue for PR campaigns like the Hershey’s Air Delight Product Balloon Launch and the launch of Hershey’s Kitchens YouTube Channel with more than 9,000 total views in the first six weeks.  Justin Bieber is not the only star to launch on You Tube.

As we welcome 2012, we thank our great clients for the opportunities they give us.  We greatly appreciate their partnership.  Here’s to billions upon billions of amazing new placements in 2012.

Happy Holidays and a Happy and Healthy New Year!

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Women 55+ – The Force Be With You

November 15th, 2011 | by: Jonni Hegenderfer
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Most marketing plans target “Women 25-54.”  At 55, women often become inconsequential, even invisible, in the marketing strategy… an oversight that will cost many brand managers dearly when they evaluate their ROI.

The impact of this powerful consumer base is more than just the raw numbers – although the statistics are impressive.  The attitudes, preferences, and habits that drive purchase decisions of this group of active Women Power Brokers are critical to understand yet typically misinterpreted and poorly addressed.

  1. Forget the term “Senior Citizen.”  Historically, it has implied an impaired, fragile adult.  Today, it’s an insult to a 65 year old woman who still serves as a judge or CEO or marathon runner.
  2. Women 55+ became the fastest growing population on Facebook in 2009 and their numbers continue to surge.
  3. Boomer women control 80% of a $2.1 trillion shopping budget – more than any other segment of the population.

Women 55+ are interested in purchasing more than “prepaid cremation plans” or “Depends” or
emergency phone cards….all products featured on this morning’s TV programming.  They buy cosmetics (by the barrel), vodka, wine, tequila (also by the barrel), barge trips in France, diamonds and blue jeans, sump pumps and granite counters, stocks and investments, language classes, culinary classes and extended learning programs, American Girl Dolls and college tuition for the grandkids.  Women 55+ may be America’s greatest resource  and most effective program to invigorate the sagging economy.  Don’t ignore these Power Brokers.  Bring them to your brand and build your loyal fan base.

For more insights on the 55+ Women’s Market, visit JSH&A’s website, www.iminerva.com.

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There’s An App for That!

April 6th, 2011 | by: Jonni Hegenderfer
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Looking for the nearest tattoo parlor?  TatTap Tattoo offers reviews on over 10,000 artists and tattoo parlors.  Or maybe you need a laugh as you fill out your tax return.  Try A Talking Fat Cat.  He laughs, burps, slurps, farts, and tells jokes.  Of course there are Apps to find restaurants, recipes, medical advice, even tax advice.  News outlets, information banks, games and entertainment, resources for business and life are all at your finger tip 24/7 thanks to Apple’s iPhones and iPads, quickly followed by a growing collection of smartphones and tablets.

Mom Central conducted an omnibus survey to determine the prevalence and usage of Apps with moms and their kids.  Moms are becoming enthusiastic adopters of smartphones with 47% having acquired one less than a year ago.  65% of moms have downloaded more than 10 Apps, 51% have over 16 Apps on their phones.  Social networking (82%), games (80%), and entertainment (79%) are the most popular categories.  Coupons, of course, are a great way to win mom’s heart – 43% have already used a smartphone coupon and trends show a potential explosion in this area.

However, the Land of App may see some new Rules of The Road in the future.   A federal grand-jury investigation is exploring “information-sharing practices by smartphone applications,” according to an April 4 Dow Jones Newswires – Wall Street Journal report.  In question is the gathering and sharing of personal information without notice or authorization.  This includes identification of a device’s location or unique identifier, along with a user’s age, gender or other information which might be shared with marketers and advertising networks.

There’s no doubt Apps are here to stay, they’re just too helpful and too much fun.  Privacy restrictions will help, not hurt the industry.

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JSH&A’s Top Trends for 2011

December 16th, 2010 | by: Jonni Hegenderfer
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Gazing into the crystal ball, online blogs, entertainment magazines and the daily news, the JSH&A prognosticators have compiled the Top Trends for 2011, plus a couple random predictions.

Technology

  • Smartphone sales will eclipse PC sales and the android platform will surpass the iPhone.
  • Google’s launch of the next generation of mobile computers will overwhelm even the Apple iPad enthusiasts.
  • Mobile apps will be everywhere in the “appmosphere” and play a major role in marketing campaigns. “App” will have its own app and more companies will include mobile tactics on smartphones, tablets, etc. to their campaigns.
  • Facebook will become the popular platform for daily access to email, calendars, movie schedules, bank account information and other necessities of life just by adding buttons for increased functionality.
  • MySpace will partner with Twitter to compete with Facebook for the title of ultimate social media channel.
  • Gaming technology will be a hot tactic to engage brands with consumers. Competition, reward points and alignment with popular online game sites (i.e. Cascadian Farms and Farmville) will help build strong ties with consumers.

Media

  • Newspapers will be segmented by issues/topics and look similar to blogs.
  • Blogger “desk-sides” and destination consumer blogger events will become a standard tactic for media outreach campaigns.
  • Internet TV, especially for movies, will replace cable subscribers as new functionality for sharing/uploading videos.
  • Traditional media will regain some share with higher quality editorial content and insights not provided from quick-take social media sources.

Business

  • More corporate conglomerates will break apart to focus on their core business.
  • Telecommuting and virtual offices will become normal in business.
  • Consumers will demand social responsibility, especially related to the environment, and will hold corporations accountable for negligence.

Lifestyle

  • Bottled water will be on the boycott list as tap water becomes the new “in” beverage.
  • “Environment,” “Sustainability,” and “Recycling” will be the buzz words in homes and business – regardless of viewpoints on Global Warming.
  • Specialty mobile food trucks will be popular with social media networks driving consumers to find them.
  • Entertainment reality shows and movies with family appeal will abound – think Glee.
  • Fashion will feature a modernized retro look with earth tones and tie-dyes as well as strong black and whites popped with hot colors. Lady Gaga bacon-couture will be replaced by orange hues – mango, persimmon and pumpkin.
  • Skinny jeans will be out – welcome back flattering flares and boot-cuts – and hemlines will drop – though minis will always be in fashion.

Random Predictions

  • Jim Kokoris will be named to the NY Times best-seller list.
  • EVERYONE will grow tired of Lady Gaga and Justin Beiber.
  • The Cubs will be terrible… again.

Best,

Jonni Hegenderfer

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Who Influences Brian Solis?

September 9th, 2010 | by: Jonni Hegenderfer
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Brian Solis has his eye on Social Media

Brian Solis has his eye on Social Media

 

Brian Solis is considered a Rock Star at JSH&A.  His recent book signing at Border’s in Chicago was attended by several enthusiastic JSH&A-ers who later gushed over their conversations with the well-known social media guru.  I have to admit – we have some very smart folks here who know a person of influence when they meet one.

So it’s especially interesting that Solis is attempting to determine who and what generates “influence” in social media.  Is it someone like Ashton Kutcher with going-on six million Twitter followers, or a popular mommy blogger like Dooce with a huge audience, or the Huffington Post – currently ranked the top blog by Technorati, or a topic-specific expert in your industry who posts observations on research?  Solis asks the important question of the value of “quantity” versus “quality” in social media.  Influence, according to Solis, must have the ability to create action.

As we have all seen, anyone can develop an international presence and position themselves as an “authority” with an inexpensive yet aggressive internet publishing campaign.  Solis negates the assumption that popularity (or quantity of followers) equals influence.   He questions Fast Company’s Influence Project which searched for the most influential persons online – based on clicks in an online voting campaign. 

Help shape the dialogue on “Influencers” by participating in a survey being conducted by Solis in partnership with Vocus.  Go to http://www.zoomerang.com/Survey/WEB22B4LBT63TN

For more insights, go to http://www.briansolis.com/2010/08/please-repeat-influence-is-not-popularity/

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Stars Put Shine on Brands – and Themselves

July 14th, 2010 | by: Jonni Hegenderfer
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It wasn’t a surprise when Sara Jessica Parker was named Creative Director for Halston’s Heritage line early this year.  As famous for her fashion profile as for her acting career, Parker appears at galas and Fashion Week events in the designer’s elegant gowns and is expected to be closely involved in both the design and business aspects of Halston’s contemporary collection.

It also seems natural for Ashton Kutcher, the world’s top Twitter-er with five million followers, to sign on as PopchipsPresident of Pop Culture, directing social media initiatives at the relatively new snack-food maker.  A minority owner of Popchips, Kutcher explained, “I’m going to eat these chips anyway….If I can, why not actually own a piece of the company.”  “As my image is being leveraged, I am participating in the upside.” 

The Wall Street Journal recently highlighted expanded endorsement arrangements with celebrities who take stake in a company beyond the traditional spokesperson role. According to WSJ, “celebrities increasingly are looking for broader agreements that offer a bigger piece of the action.”

lady gaga2However, who would have expected a marriage between Polaroid, a 70-year-old brand, and today’s hip and visually outrageous Lady Gaga? Named Polaroid’s Creative Director and Inventor of Specialty Products, Lady Gaga appeared at Polaroid’s Consumer Electronics Show booth and led a creative team session in Tokyo “to collaborate on designs for upcoming co-branded products,” according to the Polaroid website.  “…she is a creative tour-de-force, and a key player on the Polaroid team.”

The WSJ and Hollywood talent agency, Creative Artists Agency, which has been driving many of the new celebrity/brand business partnerships, expect this trend to grow.

“People in the endorsements business say the trend is being driven by the growing sophistication of consumers, who are becoming skeptical of celebrity pitchmen,” noted WSJ.  They could also add the heightened marketing savvy of many of today’s wiser celebs as a key trend-driver.

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Innovation Insanity

July 6th, 2010 | by: Jonni Hegenderfer
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trendwatchingTrendwatching.com always offers a curious global glimpse into the future.  Some trends seem preposterous and others quite obvious.  “Innovation Insanity,” its current review of innovations spotted around the world, features technology, ecology, marketing, charity, retailing and other excellent adventures by inventive minds. 

A few of my personal favorites:

GoTryItOn, a virtual “dressing room,”  allows users to upload digital snapshots of themselves in various outfits for friends (or the online community) to weigh-in.

SoupCycle in Oregon offers organic soup made from locally grown produce and delivered weekly – by bicycle.

Manpacks, a subscription service offering JustSocks (3 pairs of socks every 3 months) and the Macho Pack (3 shirts, 3 pairs of underwear and 3 pairs of socks every 3 months.

TweetNotebook features your Tweets on each of page of a 320-page notebook.  Just enter your Twitter name and the site automatically creates your personal TweetNotebook.

I’m sure you’ll find creative new services, products and ideas to make your life easier, more productive or personalized.  Go to www.trendwatching.com and get inspired.

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Top Trends for 2010 – Urbany & (F)luxury

December 3rd, 2009 | by: Jonni Hegenderfer
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One of my favorite online trend sites is http://trendwatching.com. They’re always on target with consumer sentiment and active participants in the real world in that they encourage all trend-watchers to apply trend knowledge to actual business decisions. It’s great to recognize a trend towards “green” but the critical next step is to consider if and how it might apply to our specific business strategies.

So here are some thoughts for consideration as we all are mid-planning for 2010. Trendwatching’s “10 Crucial Consumer Trends for 2010” offer a “bonanza of opportunities” according to the trend experts. Here they are – See what you can do with them:

1) Business as Unusual - Key factors are global sustainability, corporate citizenship, new approaches meeting rapidly changing consumer preferences in today’s “diverse, chaotic, networked society.”

2) Urbany - Urbanization on steroids as more than half the world population live in cities (first time in history). They’re sophisticated, demanding, and wired.

3) Real-Time Reviews – Think Twitter, Facebook and LinkedIn. Shared experiences between consumers leave can leave companies and brands drowning in the noise.

4) (F)Luxury – Luxury is continually being redefined according to desires and scarcity. Limited Locations is an interesting subtrend helping to drive Luxury status.

5) Mass Mingling – Online meet-ups are converting to offline, impromptu gatherings of strangers with like interests or concerns. Social media and mobile technology make it happen at warp speed.

6) Eco-Easy – We all want to do the “right thing” but it needs to be easy, even invisible to us.

7) Tracking & Alerting - It’s information overload that’s relevant and meaningful. Think about the Crème Brulee Cart in San Fran with 8000 Twitter followers waiting to know the daily location and flavors.

8) Embedded Generosity Giving that’s easy, painless, and often automatic. Disney’s “Give A Day, Get A Disney Day” encourages and rewards volunteerism. Families love it.

9) Profile Myning Profiles are everywhere in social media. How will it be protected and how will it be used?

10) Maturialism – Mature materialism is driven by the “anything-goes online universe.” The quirky, daring, risqué approach is no longer shocking.

Become a regular visitor of the JSH&A blog www.jsha.com/blog for future discussion of the Top Ten. Some other great resources for trend info:

http://trendwatching.com/briefing/

http://trendsmap.com

http://pewresearch.org

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A Woman’s Nation

October 19th, 2009 | by: Jonni Hegenderfer
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Maria Shriver and the American Center for Progress have released their report on Women.  Time Magazine has released it’s cover story, “The State of the American Woman – A new poll shows why they are more powerful – but less happy.”  NBC-TV is reporting on the current state of half of America’s population.  Women are in the news everywhere.   And, the bottom line is – our society is changing, not just in numbers and percentages, but also in attitudes, expectations, and gender roles.

Some interesting history

Women in American have had the right to vote for less than 100 years (1920).  Just imagine what we can accomplish in the next 100 years!

In 1961, President Kennedy created the first Commission on the Status of Women and named Eleanor Roosevelt to chair the effort.

In 1963, the Equal Pay Act was passed – though we don’t seeem to be enforcing that law very well.  The Time report found in 2008 “Women make 77cents for every $1 men earn.”  Where are the Equal Pay Police?

So what’s the story today?

Today, men and women are equally represented in the workplace, with the expectation that women may comprise “more than half the workforce for the first time in history” by the end of this year.  The shift is occuring as traditionally male industries, such as construction and manufacturing, face heavy job losses and those career paths more associated with women – healthcare, service, retail – are adding jobs.  Women represented 32% of all lawyers in 2008 and 28% of doctors in 2006.  And, a reflection of the future, women outnumber men in college today representing 57% of the student body compared to 43% in 1972.

When it comes to “Motherhood,” an area that is truly a unique birthright of women, 39% of all births are to unmarried mothers, compared to 12% in 1972, and 23% of children lived with a single mother in 2008 compared to 13% in 1972.

The numbers are voluminous and telling of the shift taking place in homes and workplaces everywhere.  As one woman interviewed in this study notes “It used to be that a man would be ashamed to be found in the kitchen…  Those old stereotypes have been buried forever.  I think it’s good that we got rid of most of them.  I can’t think of any that we’d want to hold on to.”

As communicators

in this evolving social realm, we know to be sensitive to positioning, messaging, and image portrayal – not only as we reach out to women but also to men who are living in a new, and tottering social balance.  The Time article concludes:  “It’s no longer a man’s world.  Nor is it a woman’s nation.  It’s a cooperative, with bylaws under constant negotiation and expectations that profits be equally shared.”

Check out www.time.com/women for more data and for video profiles of three women interviewed by Time in 1972 and recently revisited for this study.

Also go to www.californiawomen.org to follow Shriver’s annual women’s forum on October 27 with 25,000 participants expected to be in the audience, plus thousands more following the event’s webcast as well as the Twitter posts www.twitter.com/thewomensconf or #womansnation.

Come back to the JSH&A blog www.jsha.com/blog for my posts as info continues to be released.

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