Have you talked with your consumers lately? Do you know what’s happening in their lives? What are the shifts in their priorities and their habits?
In today’s 24/7 environment, life changes quickly. The holiday retail trends hint at some of the consumer evolution taking place as Cyber Monday online shopping increased 33% over 2010. “Mommy Bloggers,” a phenomenon two years ago, are now part of the “Citizen Journalist” category. YouTube has the power to create stars and to put criminals behind bars. Talk about privacy issues – it’s not the police camera on the light post but the man-on-the-street with a cell phone that is documenting life’s movements.
We also know that there’s an ongoing migration in media habits as consumers evolve from the “Grounded” media consumer watching the evening news on TV, to the “Wired” technophiles who depend on Yahoo! and Twitter for their news. And everyone’s on Facebook, even Grandma.
The impact of technology and our wired universe is obvious. But we also need to look at the change in consumer lifestyles. Boomers are turning 65 – they have money, bucket lists and arthritis. College grads have a shiny degree but can’t find a job. Families who struggle to pay the bills are bringing their kids to the food pantry – to help others less fortunate.
Beyond the changing demographics of today’s consumer, we need to understand the changing needs, aspirations, apprehensions and habits that are driving decisions – especially as the changes relate to our brands. Most important is the need for a brand to engage, to talk with the consumer and not at the consumer.
Give me a call. I’d love to talk with you about your consumer’s LIF* changes.
*LIF™ is JSH&A’s trademarked approach to understanding consumer Life Influence Factors. We bring LIF™ to PR.








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